Business Support Trainer
Manhattan, NY
Full Time
Mid Level
PURPOSE:
The Business Support Trainer is responsible for designing and delivering a comprehensive training program tailored for Barasch and McGarry’s client-facing employees. Focused on enhancing team performance in areas such as the Victim Compensation Fund (VCF), World Trade Center Health Program (WTCHP), and Proof of Presence (POP), this role ensures that employees are equipped with the skills and knowledge needed for service excellence This includes training in witness presence statements and client onboarding. The trainer will also develop a robust knowledge base essential for business growth, compliance, and individual development., which will be essential for both business growth and individual employee development, ensuring compliance and service excellence across the board.
JOB RESPONSIBILITIES:
$55,000 – $85,000
WHO WE ARE:
At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims’ legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve.
Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
The Business Support Trainer is responsible for designing and delivering a comprehensive training program tailored for Barasch and McGarry’s client-facing employees. Focused on enhancing team performance in areas such as the Victim Compensation Fund (VCF), World Trade Center Health Program (WTCHP), and Proof of Presence (POP), this role ensures that employees are equipped with the skills and knowledge needed for service excellence This includes training in witness presence statements and client onboarding. The trainer will also develop a robust knowledge base essential for business growth, compliance, and individual development., which will be essential for both business growth and individual employee development, ensuring compliance and service excellence across the board.
JOB RESPONSIBILITIES:
- Collaborate with subject matter experts (SMEs) to develop specialized training programs tailored to business functions and departments.
- Evaluate the effectiveness of training programs by gathering feedback post-training and adjusting content to improve learning outcomes.
- Stay updated on best practices in training, product knowledge, skills building, and new learning techniques to improve training methods and materials continuously.
- Stay informed about the company’s business operations and objectives to ensure that the training content is relevant.
- Work with Operations Managers to develop a comprehensive training strategy that aligns with the firm’s goals.
- Collaborate with managers and senior leaders to ensure training programs support business goals and address organizational needs.
- Coordinate with the HR department to ensure the training meets the firm’s standards.
- Ensure that training resources are accessible and easy to understand for all employees.
- Use various teaching methods, including role-playing, simulations, and group discussions, to ensure active learning and engagement.
- Provide hands-on training and demonstrations to ensure a complete understanding of product use and application.
- Be willing to work in the office four (4) days per week
- Perform any other duties as assigned.
- Bachelor’s degree in education, business, or a related field.
- 3+ years of experience in product training or a related role.
- Strong knowledge of training methodologies and principles.
- Excellent communication and presentation skills, both verbal and written.
- Ability to simplify complex product information and explain it to various audiences.
- Adept in using training tools and learning management systems (LMS).
- Experience with virtual and in-person training delivery.
- Proficient organizational and time management skills.
- Effective presentation and facilitation skills for delivering in-person and virtual training sessions
- Ability to learn and teach new processes quickly and efficiently.
- Understand or be willing to learn both Personal Injury and Wrongful Death claim submission processes.
- Must be in the office Monday through Thursday, with Friday as an optional remote day.
$55,000 – $85,000
WHO WE ARE:
At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims’ legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve.
Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
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