PURPOSE:
Manage the timely and accurate process of vetting potential clients for eligibility to the 9/11 Victim Compensation Fund (VCF). The Outreach Coordinator will be responsible for communicating with potential clients to obtain information regarding their 9/11 exposure, illnesses, and proof of presence. The Outreach Coordinator is responsible for collecting and recording accurate details from leads to determine eligibility and appropriate next steps.
JOB RESPONSIBILITIES: 

• Qualify leads for 9/11 exposure and eligibility to the VCF.
• Accurately record data in the Salesforce Leads system, including submitting the “Take a Call” form.
• Inform clients about the claims process to set expectations regarding the timeline and required documentation.
• Perform regular follow-up calls, texts, or emails and facilitate communication with prospects to identify new possible claims.
• Regularly monitor and respond to internal correspondence via email, Slack, and Salesforce.
• Monitor incoming and existing leads in Salesforce via your Dashboard
• Hit determined call goals
• Participate in outreach events to further our mission to educate the 9/11 community about the WTCHP and VCF.
• Seek outreach opportunities to reach new members of the 9/11 community
• Special projects as assigned.

• Bachelor’s degree preferred.
• The ability to speak Russian is a plus.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with prospective clients.
• Competency in Microsoft applications, including Word, Excel, and Outlook.
• Ability to work comfortably in a fast-paced environment.
• Able to work in the office Monday through Thursday, with Friday as an optional remote day.

SALARY:
$60,000 - $70,000
WHO WE ARE:
At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims’ legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve.

Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.